[bitFlyer] Notice regarding phishing and romance scams

Beware of fraudulent acts pretending to be bitFlyer!
Explaining measures to prevent damage

bitFlyer Co., Ltd. (Head office: Minato-ku, Tokyo; Representative Director: Kano Yuzo, hereinafter referred to as "bitFlyer") has announced a warning about fraudulent acts pretending to be bitFlyer.

phishing and romance scams targeting crypto assets have been increasing, and fraudulent acts using emails and SMSs have been confirmed to be used as our company. These scams involve steering them to fake websites to steal personal information, or misusing social media and matching apps to request cryptocurrency transfers .

To protect your valuable assets, we ask that you check the following information and take great care.

Phishing scams and countermeasures

What is a phishing scam?

A phishing scam is a method in which you send emails or SMSs pretending to be a company, direct them to fake sites, and steal passwords and two-step verification codes . Recently, there have been cases where the following text is used:

Common phishing emails and SMS contents

✅ "Account has been locked. Please respond as soon as possible"
✅ "Unauthorized access has been detected. Please check the link below"
✅ "Important notice from bitFlyer. Log in to update your information Please."

If you click on the links listed in these messages, a fake site will be displayed that imitates the official bitFlyer website and will be prompted to enter your ID and password.

Measures to prevent phishing scams

✅ Be sure to check the official URL
The URL of the bitFlyer official website starts with " https://bitflyer.com " Do not open emails or SMS with suspicious URLs, and be sure to access the official website directly.

✅Bookmark the official website
To prevent incorrect access to fake sites, bookmark the official website and use it.

✅ that does not use search engine ad links
, the links displayed in the ad inventory may be fraudulent sites. Please be sure to enter the official website URL directly or use your bookmarks.

✅ bitFlyer does not require a password or authentication code
will never ask you to enter your password or two-step verification code via email or SMS . If you receive a suspicious email, please delete it immediately.

How to use romance fraud methods and countermeasures

What is a romance scam?

A romance scam is a scam in which you get in touch through social media or matching apps and use your romantic feelings to request that you transfer crypto assets .

Common romance scams

1️⃣ Become familiar with social media and matching apps2️⃣
Soliciting "There is a way to make money through investments"
3️⃣ Instructing them to send crypto assets
4️⃣ Contact will be stopped after transfer

Measures to prevent romance scams

✅Beware of investment conversations from someone you've just met
If you are approached with, "You'll definitely make a profit" or "There's special investment information," question the possibility of fraud.

✅ searching for other people's profile images
often steal images online, so make sure you check if the same photo is not used by other names in your image search

✅ request video calls
tend to reluctantly come face-to-face, so if you refuse video calls, it may be a scam.

✅ Don't follow suspicious links or transfer instructions
Please do not respond to inductions such as "You can earn a profit by registering with this site", and do not respond to requests for transfers.

Consultation desk for victimization

If you are victim of fraud or receive suspicious notifications, please contact the following counter immediately.

Consumer Hotline

📞Telephone number: 188 (connects to the nearest consumer affairs center)

Police consultation telephone

📞Telephone number: 9110 (or nearest police station)

bitFlyer Customer Support

📞Telephone number: 03-6434-7957 (Weekdays 9:30-17:30)
📧Inquiry page: https://bitflyer.com

Summary of Phishing and Romance Scams

✅ Be careful of emails and SMSs pretending to be bitFlyer!
✅ Check the URL and access the official website directly
✅ Beware of those who approach investment
✅ Delete suspicious contacts and report them if necessary

We ask that you continue to be very careful to protect your valuable assets. We look forward to your continued support of bitFlyer.

About the bitFlyer group

bitFlyer was founded in 2014 with the mission of "Make the world easier with blockchain." We have a track record of the number one in Japan* trading volume for nine consecutive years, and are operating in the cryptocurrency exchange business globally.

🔗 Official website: https://bitflyer.com

* (Annual trading volume from 2016 to 2024. Based on statistical information from the Japan Cryptocurrency Traders Association and published data from each company)

■News & Announcement Publisher - bitFlyer Co., Ltd.
https://companydata.tsujigawa.com/company/2011101068824/